PASSENGER FEES: Your airlines tickets includes the following fees in addition to the airline fare; Narita Airport Passenger Facility fee, fuel surcharge, air security insurance fee and airport departure fee of the country(s) you are visiting.

 

Travel to the United States: US immigration, customs and agriculture fees are also included.

Travel to foreign countries: Majority of airport service fees and departure taxes are included in the airline tickets but there are some countries that collect these fees upon departure. Please verify with your agent if all fees are included in your airline ticket price.   > Back to top

 

PASSPORT:

 

Passports are required for all international travel unless you are otherwise notified. Passports should be valid for at least 6 months after the scheduled completion date of your travel. > Back to top

 

CHECK-IN PROCEDURE:

 

You should report to the appropriate airline and/or group counter specified on your itinerary at least 2 hours prior to your departure. You must be prepared to show 2 items proving that you are the person whose name is on the ticket (e.g., ID card, driver's license, passport). Before departing for the airport, check to be sure you have your passport (with exit/reentry stamp or multiple entry visa for Japan, whichever is applicable), your ID card, and copies of your military leave orders (if you are in the military service), and your luggage tags firmly affixed to your check-in luggage. After you have checked in (to include luggage check-in and receipt of boarding pass), you are free to go through the immigration formalities and enter the departure area. Remember, once you enter that area, you cannot come out. After filling out your embarkation / disembarkation card and clearing immigration, you should go to the appropriate boarding area for your flight, and wait there for your flight number to be called, and then board the plane. > Back to top

 

ARRIVAL AT YOUR DESTINATION (S):

 

Upon arriving at your destination(s), you will go through immigration and then customs formalities. After your customs examination has been cleared, you will be free to depart the airport. > Back to top

 

JAPANESE IMPORT RESTRICTIONS:

 

You are entitled to bring the following items of duty free into Japan for your own personal use or for souniver

 

SHIPPING OF ITEMS:

 

If you are shipping any merchandise to Japan by commercial carrier, you must declare that merchandise as UNACCOMPANIED BAGGAGE on duplicate forms that can be obtained from your flight attendant. Fill out both copies and present them to the customs inspector when you arrive in Japan. He will stamp both of them, return one to you, and keep the other one. To claim your unaccompanied baggage, you will have to show the declaration, which was properly stamped by the customs inspector. Your unaccompanied baggage must arrive in Japan not later than 6 months from the date you return to Japan. > Back to top

 

RECONFIRMATION OF FLIGHT:

 

Most fix date tickets do not require reconfirmation your return or onward flight(s) but it is recommended that you to call the airlines at least 72 hours prior to your departure to verify your flight and seat assignments. It is recommend you reconfirm each time you stopover. Failure to reconfirm, when required, may cause you to be cancelled from any remaining flights. > Back to top

 

 

 

DEPARTURE FOR YOUR RETURN TRIP:

 

Check-in at the appropriate airline counter 2 hours prior to flight departure. There you will pay your airport departure tax (if required), check your luggage, and receive your boarding pass, and then proceed to the boarding gate to wait for your flight. > Back to top

 

PROCEDURES DURING YOUR RETURN FLIGHT:

 

During your return flight, fill out your debarkation form, your customs declaration(s) (if required), and your health form. > Back to top

 

LUGGAGE ALLOWANCE:

 

You are allowed 20 kg (44 lb) on international flights worldwide except for flights to/from the US. The limit for flights to/from the US is 2 pieces of checked baggage per person (please check with your airline for size and weight limits for each piece). The weight allowance for domestic flights varies depending on each country and may also vary depending on each individual airline. There may also be limits on the size of individual items. Additionally, you are normally limited to one hand-carry item, which is small enough to fit under the seat in front of you. If you exceed any of the restrictions imposed by any airline you are responsible for any excess weight or size charges. You are also reminded that excess charges may be applied for on-going flights each time you stop over. For example, if you are traveling from Tokyo to Singapore and stop over in Hong Kong for 3 days enroute you must pay the over weight charge when you board in Tokyo and again when you board in Hong Kong. Even if you are not charged for the first leg of your trip you may be charged for the second or subsequent legs. > Back to top

 

LUGGAGE INSURANCE:

 

The airline financial liability for lost luggage is US$9.07 a pound for a maximum of 44 pounds per passenger. No matter what your total luggage weight is, you cannot be paid for more than 44 pounds. All valuables should be hand carried and not placed in your checked luggage. > Back to top

 

EXIT FEES AND OTHER CHARGES:

 

You are responsible for payment of any governmental, airline or other fees, which have not specifically been mentioned to you as being included in your ticket or other payment. Such fees may include, but not be limited to, departure taxes, facility user fees, security charges, etc. > Back to top

 

INFANT FARES:

 

Infants traveling with you also require an airline ticket even without a seat.  Infants do not have baggage allowances. > Back to top

 

COPIES OF TRAVEL DOCUMENTS:

 

You should make copies of your passport and other travel documents and also keep a record of your airline ticket information including ticket copy. These copies should be kept with you and separate from your original documents. The copies will be extremely useful to you in obtaining replacements if the originals are lost or stolen. > Back to top

 

LOST/STOLEN TICKET PROCEDURE:

 

The majority of the airlines tickets now purchased are Electronic tickets, therefore lost/stolen procedures are not required as long as you have your reservations number and check-in at the appropriate airline counter on the day of your schedule departure. There are few airline systems that do not have the electronic ticket capability to issue infant tickets. If you should lose your ticket or if your ticket is stolen you should contact directly the airline on which you are booked to determine the exact procedure to be followed. Generally, you must immediately file a report with the local police and obtain a copy of the police report (in the local language), which must be filed with your lost ticket report. You must file the lost ticket refund request directly with the airline and purchase a normal fare ticket for the portion(s) you lost or which were stolen. The airline normally will process your refund for the replacement (normal fare) ticket and refund that amount to you. The procedure usually takes 3 months or longer. > Back to top

 

SECURITY BRIEFINGS & COUNTRY CLEARANCE REQUIREMENTS:

 

Department of Defense regulations require that all military personnel, DOD Civilians and their family members receive a Level I Force Protection Briefing within 6 months prior to departure to any country other than the United States.  Travelers must also receive a country-specific threat briefing no earlier than 10 days prior to departure.  Active-duty Army personnel must complete and return to their approprate Force Protection Office, a registration form certifying that the required briefings have been completed.  All personnel must ensure they are in compliance with DOD Regulation 4500.54-G (DOD Foreign Clearance Guide) with regard to any required country clearances over and above the US State Department's visa requirements.  A copy of the Foreign Clearance Guide is available at the 78th Signal Battalion Publications Library, Room N129, Bldg 101, Camp Zama or at http://www.fcg.pentagon.mil on the Internet from a DOD-networked computer. Travelers can obtain travel warnings from the US State Department at http://travel.state.gov . > Back to top

 

TRAVEL HEALTH:

 

You should plan for any immunization requirements and be aware of any health risks for travel by contacting your local clinic or hospital. At Camp Zama you should contact the Travel Clinic at 263-5050 as soon as possible and at least 4 weeks prior to your travel. > Back to top

 

TRAVEL INSURANCE:

 

It is highly recommended that you purchase individual travel insurance to cover any unforeseeable expenses that may occur before or during your trip. Please read the coverage carefully before purchasing the insurance.  > Back to top

 

MILEAGE PROGRAM:

 

It is your responsibility to check at the airport before boarding each flight to enter your frequent flyer number or to be sure the frequent flyer number has been entered. You should keep a copy of your ticket and each boarding pass in case you need to reapply for mileage not credited. We cannot provide replacement copies of tickets later than 60 days from date of first flight. > Back to top

 

RESPONSIBILITIES:

 

The Zama ITT Office is NOT financially responsible if you miss your flight, for anything lost, damaged or stolen, for any injuries or illnesses, for early or late departures/returns or flight cancellations or accidents of any kind. > Back to top

 

AIRLINE ANNOUNCEMENTS

Over the recent years all airlines have been making drastic changes to their policies. To assist you, we would like to use this page to provide information to you as soon as we receive it from the different carriers.

 

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